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Attributes Reference Guide

Attributes Usage​

These attributes can be used in Conditions or in Actions, specifically when choosing the "Send e-mail" action. When filling in the email body, you can use attributes like:

"Ticket {id} was generated."

Ticket​

One of the resources that can be involved in events is the Ticket. After an event is triggered, we can check certain properties of the Ticket. Below are the available attributes that can be verified in conditions or used in the "Send e-mail" action:

  • id
  • signature
  • updated_at
  • number
  • printed_tag
  • printed_number
  • note
  • priority
  • priority_level
  • created_at
  • state
  • is_generated_by_api_key
  • invalidated_by_system
  • ticket_local_runner
  • tags
  • queue
  • queue_dest
  • counter_dest
  • profile_dest
  • generated_by_totem
  • generated_by_profile
  • generated_by_api_key
  • local_runner

In the future, additional attributes for other resources will be added to this list.